Operation Manager

Back-Office Operations Manager – Job Description

Summary of Functions

The Back-Office Operations Manager is responsible for supervising daily back-office operations and staff to achieve maximum efficiency and cost-effectiveness. This role ensures that technology is used effectively and that personnel are well-organized and productive. An excellent candidate is organized, reliable, results-driven, and has a practical mind for problem-solving paired with strategic thinking. Strong communication and customer service skills are essential.

Essential Duties and Responsibilities

· Develop objectives for the back-office's daily operations

· Supervise and ensure optimal performance of day-to-day activities

· Conduct effective resource planning to maximize productivity of personnel and technology

· Collect and analyze operational statistics

· Hire, coach, and train personnel to uphold high operational standards

· Evaluate performa...