Operation Manager

Key Responsibilities

• Supervise day-to-day operations in customer service department.
• Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agent.
• Manager the approved budget of the customer service.

Requirements

• Bachelor's degree in Business Administration or relevant field.
• A minimum of 5 years proven experience in a customer service position.
• Proficiency in Microsoft office and customer service software.
• Outstanding written a...