Operation Manager

Job Title: Operations Manager – Global Control Tower (4PL)

Position Summary

The Operations Manager is responsible for managing and overseeing all activities associated with 4PL Control Tower functions across global customer operations. This role supports the expansion of operations from a local location to multiple international locations and ensures consistent execution of Control Tower processes. The position holder is accountable for all roles and responsibilities defined within the Control Tower blueprint and ensures operational excellence across global teams.

Key Objectives and Responsibilities

Global Operations Management

• Manage Global Operations functions including order management, shipment planning, customer service, and freight settlement within the Control Tower blueprint across multiple locations (e.g., Americas, Europe, Asia).

• Lead and support Operations Managers, Team Leaders, ...