Operation Specialist - Seafreight & Airfreight

About Position

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

• Focus on customer needs and requirements as a priority

• Pro-actively inform customer about any irregularities and provide alternative solution

• Read and follow instructions defined in customer specific SOP’s

• Organize the day to day running of specific import / export operational duties

• Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation

• Liaise internally and externally with all departments, thi...