Operation Support Coordinator

is responsible for supporting daily operational activities across the company, ensuring smooth workflow through effective ticketing system management, knowledge base creation, and operational monitoring. This role is key in providing timely support, maintaining operational documentation, and contributing to process improvement initiatives. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced online gaming.

Responsibilities

Ticketing System Management

• Monitor, triage, and assign tickets to appropriate teams in a timely manner.
• Track and escalate unresolved or high-priority issues to the Operations Supervisor
• Ensure SLA adherence and maintain accurate records of ticketing system performance.

Knowledge Base & Documentation

• Create, update, and maintain internal knowledge articles, SOPs, and operational guides.
• Ensure accuracy, consistency, and accessib...