Job Description


Genesis10 is currently seeking an Operation Technician with our client located in Charlotte, NC. This is a 7+ month contract position.


Responsibilities:
  • Responsible for monitoring and maintaining the Broadband network
  • Evaluate, open/close trouble tickets and work the repair of network equipment/facilities with field operations, tech support and other work groups
  • Know equipment specific maintenance procedures and assist field ops in card swaps and equipment restoration
  • Work with minimal supervision in NOC environment
  • Communicate effectively with peers, other client centers, off-net providers and customers
  • Maintain excellent acknowledgement and response time to alarms and customer calls
  • Provide quality documentation of network failures and maintenance activity
  • Establish factual data to allow management and vendors to understand the problem and prevent recurrence
  • Analyze, diagnose, section...

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