Job Description

Job Overview


At a global hub in Dubai, we strive to connect the world through innovative solutions and memorable travel experiences. We're committed to delivering exceptional customer service and setting industry standards in operational excellence, sustainability, and digital transformation.

This role is designed for an experienced professional with a strong analytical mind and excellent communication skills.

  • You will provide comprehensive support to our resource planning team by collating and analysing information for timely reports and recommendations on customer interaction patterns.

The ideal candidate has 4+ years of experience in resource planning within a contact centre environment, preferably with knowledge of Genesys Contact Centre software. They possess strong diagnostic skills, ability to negotiate effectively at all levels, PC-based skills using Microsoft Office packages such as Word/Excel/E-mail,

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