Job Description

The Workforce Optimization team is seeking an Operational Data Reporting Analyst to join our team. In this role, you will be responsible for monitoring, analyzing, and improving call center operational data accessibility, accuracy and usability. You will track key performance metrics, identify trends, and provide actionable insights to enhance customer service and operational efficiency. To achieve these objectives, you will collaborate with business and other analytics teams on projects and roadmaps. 

Ready to get in the driver’s seat? Join us!

What you'll do

  • You apply appropriate scientific and quantitative methods to data to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
  • You communicate findings effectively to less technical audiences incorporating visualization techniques.
  • You design and develop measures, metrics for business intelligence, a...

    • Apply for this Position

    Ready to join Hagerty? Click the button below to submit your application.

    Submit Application