Job Description

About The Position

The applicant will be responsible to execute the following key operational aspects of INTECH’s O&M Business (in the assigned region/territories) but not limited to: 

Customer & Stakeholder Management

  • Regular customer correspondence to enhance company, team, and process visibility and to resolve day-to-day operational matters for smooth service execution.
  • Ensure close coordination with O&M Management, Regional Directors, Country Managers & Operation Leads and support them in achieving their O&M-specific goals and targets.

    • Contract Management

  • Monitor and plan to mitigate risks involved in O&M business continuity and services delivery.
  • Customer Sensitization / Job-Related Briefings to O&M Resources
  • Ensure full compliance, site coverage, and maintain a delivery capacity of the assigned O&M Contracts
  • End-to-End Operational execution of O&M Contracts
  • Lead and manage commercial obligation & related activities of the contract through coordination with Customer / Financial Accounts / Management.
  • Profit & Loss review, expenses / Site reviews & approvals, costings/budgeting support
  • Attend internal audits and support in compliance to internal processes as per QHSE guidelines.

    • HRM

  • Grievance Reporting, Logging & Handling Framework
  • Feedback and Evaluations of O&M Resources
  • Talent Hunting, Bench Management and Acquisition
  • Develop a succession plan for the most critical positions in the team

    • HRD

  • Benchmarking of the team against the Competency Framework and gap assessment
  • Training needs assessment based on customer feedback and performs a gap assessment
  • Develop and execute the Training & Development Plan of the team members based on internal and customer gap assessment

    • HSE

  • Record and manage HSE requirement and compliance of each contract / customer / site
  • Develop and execute an annual HSE compliance plan for to company with safety training, PPEs, and other relevant HSE needs of the customer

    • Nationalization:

  • Develop and execute a Nationalization program based on each contract/customer’s KPI's
  • Talent Hunting, Bench Management, and Acquisition of Nationals

    • Requirements

  • Bachelor’s/Master's Degree in engineering or in a related field
  • Minimum 8 years of work experience
  • Good working knowledge & experience in automation & Control and other products offered by INTECH
  • Hands-on Experience in Microsoft Office (Word, Excel, PowerPoint)
  • Must have Effective Written/Verbal Communication Skills and proven experience in internal and external communication including customer management.

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