Operational Incident Analyst - 12 months

12 month Fixed Term Contract

The Incident Analyst is responsible for leading and managing live service incidents from detection through to full service restoration. Acting as the incident lead, the role coordinates technical, operational, and client-facing teams to ensure timely resolution, clear communication, and minimal business impact.

This role focuses on real-time incident leadership, impact assessment, and stakeholder communication, serving as the single point of accountability during incidents.

Incident Leadership

• Lead and coordinate live service incidents as the primary point of accountability.
• Own incidents end-to-end until full service restoration.
• Drive clear actions, priorities, and decision-making during incidents.

Impact Assessment

• Assess and communicate business, client, and service impact during incidents.
• Identify affected systems, clients, a...