Operational & Process Analyst

·       Analyze current operational processes and workflows to identify areas for improvement.

·       Develop, document, and maintain process maps, standard operating procedures (SOPs), and operational guidelines.

·       Collect, analyze, and interpret data to provide actionable insights and recommendations.

·       Collaborate with various departments to design and implement process improvements and best practices.

·       Monitor key operational metrics, generate reports, and provide updates to management on performance trends.

·       Assist in the development and deployment of automation tools and technology solutions to improve efficiency.

·       Support change management initiatives, ensuring smooth adoption of new processes across teams.

·       Identify risks and operational inefficiencies and propose mitigation strategies.

·       Participate in special projects to optimize business processes...