Operational Risk Manager

Job Description

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Operations

The General Counsels Organization (GCO) Operations team integrates operational expertise with business acumen to streamline processes and support diverse practice groups within the GCO. By focusing on risk management, financial management, learning and communications, process optimization, technology and innovation, and several other key areas, this team ensures that the GCO operates efficiently and effectively. As the backbone of the GCO, our support spans strategic advice, legal service delivery, project management and significantly contributes to the GCOs strategy enabling it to support the broader organization.

Role Summary

The Operational Risk Manager is responsible for strengthening the organizations risk and control environment by independently identifying, assessing, monitoring, and reporting operational risks across supported business processes. The manager should demonstrate strong stakeholder management and collaboration skills.

Key Responsibilities

Manage end-to-end lifecycle of Operational Risk Events and Issues owned by GCO.

Track remediation plans, monitor closure progress, and liaise with stakeholders to ensure timely and effective resolution of OREs / Issues.

Ensure all the milestones of ORE / Issues are met as per ORM guidelines.

Identify trends in OREs and control gaps to support proactive risk mitigation.

Provide subject matter expertise on operational risk requirements, frameworks, and policy expectations.

Partner with stakeholders like Control Management, Compliance, IAG, and other governance groups to strengthen the control environment.

Manage end-to-end lifecycle of thirdparty relationships, including onboarding, contracting, risk assessment, ongoing monitoring, and termination.

Complete Privacy Risk Assessments to assess risk within GCO processes & third-party engagements.

Ensure GCO has appropriate / documented controls to mitigate third-party and privacy risk.

Ensure GCO complies with all requirements under the AEMP08- Record Risk Management Policy and the enterprise Global Records Management (GRM) standards, including the Record Management Operating Standard and supporting procedures

Ensure GCOs Business Continuity Plans (BCPs), Business Continuity Exercises (BCEs), and Business Impact Analyses (BIAs) / Business Functions (BFs) are updated, refreshed, and exercised in a timely manner, fully adhering to enterprise Business Continuity Management (BCM) standards.

Facilitate second line reviews and ensure corrective action is developed to remediate the findings.

Provide support on ad-hoc projects.

Collaborate with key stakeholders to ensure all the metrics which impact GCOs RPR are within satisfactory limits.

Minimum Qualifications

5+ years of operational risk management experience, ideally within Risk, Internal Audit, Compliance, or related governance functions.

Strong understanding of the operational risk lifecycle (RCSA, ORE, Issue Management, PRSA, control testing etc.).

Experience in process governance and oversight frameworks applicable to operational risk.

Demonstrated ability to analyze data, identify patterns, evaluate risk scenarios, and synthesize complex insights.

Excellent communicator who builds trusted relationships across Legal and partner teams, and leads adoption of new ways of working.

Curious, creative problem-solver with a proactive mindset, comfortable navigating complex, matrixed organizations.

Leadership Behaviors

Accountability, integrity, collaboration, promotion of strong risk culture.

Act as a trusted advisor to business partners while maintaining independence of thought and effective challenge.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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