Operational Team Lead

Role Overview

The role of Floor Supervisor is a critical position that oversees daily operational activities, ensuring seamless customer experiences and operational efficiency. As a key member of the team, you will be responsible for managing and guiding team members to deliver exceptional service standards.

Key responsibilities include addressing customer queries and concerns in a timely and professional manner, assisting with sales and staff training initiatives, as well as overseeing the visual presentation of the establishment to align with our brand values.

Essential Qualifications

• Leadership Skills:


• • Strong communication skills to effectively manage interactions with customers and the team


• • Experience in training and coaching team members to enhance performance and service quality


• • Proven ability to foster a positive work environment through effective leadership pr...