Operational Training Manager

Overview

We’re looking for an energised Operational Training Manager to lead the development, delivery and continuous improvement of training across our operational teams. You’ll play a vital role in ensuring colleagues have the skills, capability and confidence to deliver exceptional experiences for our customers.

Working cross‑functionally, you’ll use data, insights and feedback to shape training programmes that strengthen performance, support our strategy, and help our colleagues grow.

This is a great opportunity for someone who is passionate about people development, loves problem‑solving, and is excited by the impact great training can have on colleagues and customers alike.

The Hiring Manager for this role is Andrew Williams.

You will be responsible for

• Training Strategy & Delivery

• Leading the design and implementation of operational training programmes across your region/area. <...