Operations Admin - Logistics/Payment

Respond to day-to-day user inquiries via the ticketing system, particularly those related to payments and payment-related issues.

• Work closely with the Customer Support team to ensure timely and effective resolution of cases.
• Liaise with relevant stakeholders to better understand and resolve payment-related issues.
• Perform routine checks on payment and refund statuses, ensuring all transactions are completed accurately and within the expected timeframes.
• Support additional tasks and responsibilities as assigned on an ad-hoc basis.

Logistics

• Focusing on managing day-to-day logistics operations and helping to support the team’s administrative tasks
• Supporting the team on monthly test buys on other platforms for benchmarking logistics metrics.
• Handling Change Request submissions daily, ensuring timely processing of relevant documents provided by sellers
• Daily review or clearance of appealin...