Job Description

Drive operational excellence. Lead critical administration. Empower a high-performing national team.

We’re seeking an organised, proactive and people-focused Operations Administration Coordinator to lead and optimise the administrative functions that keep our Operations Team running at peak performance. This role is central to ensuring seamless coordination across departments, maintaining high-quality operational processes, and enabling senior leaders and frontline teams to deliver exceptional results.


If you thrive in a fast-paced environment, love creating order from complexity, and enjoy supporting others to excel - this is the role for you.

This is a 12 month maternity leave contract with the potential to go perm for the right candidate. This role operates across both our Port Melbourne and Heatherton sites and requires 5-day on site presence due to the nature of the position. Occasional work from home arrangements can be discussed with the leaders you support


Joining the Total Tools Family  

At Total Tools & Hardware Group, we’re more than just a group of hardware and tool retailers - we’re a national network helping build stronger communities. Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, franchisees and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job - big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building. 

Key Responsibilities 

Operational & Administrative Support

  • Provide executive-level support to senior leaders, including diary, travel and correspondence management.

  • Lead and support team onboarding, coordination and workflow optimisation.

  • Maintain and improve SOPs, registers and operational documentation.

    • Internal Communications

  • Deliver communication plans, newsletters and leadership updates across the organisation.

  • Facilitate two-way communication channels, support change messaging and run National Support Office inductions.

    • Digital Platform Management

  • Manage and optimise SharePoint sites, document libraries and permissions.

  • Oversee Yammer content, engagement and digital communication tools.

    • Resources, Compliance & Admin

  • Assist in operational fleet vehicle coordination, expenses, invoices and travel arrangements.

    • Projects, Events & Crisis Support

  • Coordinate projects, supplier meetings, internal events and office tours.

    • Continuous Improvement

  • Analyse engagement data and recommend communication improvements.

  • Develop feedback tools to enhance messaging and reach.

    • About You – Knowledge & Qualifications

    Operational Excellence

  • Demonstrated success managing administrative systems, workflows and resources in fast-paced, multi-site environments.

  • Skilled in SOP development, document control and process optimisation.

    • Business & Commercial Acumen

  • Strong understanding of how operations connect to broader business goals, including cost control, compliance and service delivery.

  • Experience supporting senior leaders and contributing to strategic initiatives.

    • Communication & Stakeholder Engagement

  • Advanced written and verbal communication skills.

  • Able to craft clear messaging, lead internal communication plans and engage with stakeholders at all levels.

    • Technology & Systems Proficiency

  • Confident user of Microsoft 365 (Word, Excel, PowerPoint, Outlook, SharePoint) and business platforms (ERP, CRM, HRIS).

  • Experience managing digital communication tools, including SharePoint and Yammer.

    • Experience

  • Experience in retail, franchise or multi-location business models.

  • Exposure to change management or continuous improvement initiatives.

  • Experience with SharePoint or similar workflow/document management platforms.

  • Comfortable working with C-suite executives and in fast-paced, high-growth environments.

    • What's On Offer

    📚 Career Growth: Endless learning and development opportunities 


    👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 


    🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion 


    ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)


    🧠 Mental Health: Gold accreditation by Mental Health Australia 


    Happy Holidays! Please note Our Talent Acquisition Team will have limited coverage from 22nd December and will be back to normal operations on 5th January 2026.We would like to wish you all the best for the festive season! 


    #INHT #LI-KB1

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