Operations Analyst

Icon makes winning ads and branded content for some of the fastest-growing DTC and enterprise companies in the world. We're now launching our managed creative/ads services and looking to scale our team aggressively. We're on a mission to become a trillion dollar generational company.

Overview

Icon is hiring an Operations Analyst to own client feedback triage and ensure feedback consistently turns into on-time, high-quality deliverables . You’ll work across multiple delivery pipelines and coordinate with internal teams to interpret feedback, assign the right next steps, and keep everything moving until the client is satisfied.

We’re growing extremely quickly. If you’re the kind of person who moves fast, stays organized under pressure, and loves building better systems, you’ll have real room to grow here.

What you’ll do

• Turn messy or vague feedback into clear, actionable next steps
• Coordinate the right workstream t...