Operations Analyst, IBMi Systems

Overview

WHAT IS THE OPPORTUNITY? The IBMi Operations Analyst is responsible for monitoring and supporting Royal Bank of Canada's Midrange Systems’ IBM i environment on a 24/7 x 365 days a year. As a member of the IBM i Level 1 support group, the Operations Analyst will be accountable for monitoring and providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC’s Midrange Operations’ environment. This role will require the Operations Analyst to work effectively in both an independent and team oriented environment. We are RBC’s main production monitoring team for Canadian, USA and international based businesses and functional units including Personal and Commercial Banking (P&CB), Investor & Treasury Services (I&TS), Insurance, Capital Markets (CM), Wealth Management (WM), Technology and Operations (T&O), and Functions.

What will you do?

• P...