Operations and Customer Support Executive

Operations and Customer Support Executive

Location: New Delhi

Working Days: 6 days a week

Job Overview

We are looking for a responsible and organized person to manage online orders, handle customer queries and manage business operations. This role involves coordinating between customers, the warehouse, and delivery partners to make sure orders are packed, dispatched, and delivered on time.

About Us:

Footlogics is an Australian foot health brand that has recently broken ground in India. The brand is known globally for podiatry-led design and reliable comfort, revolutionising the foot health industry.

• Australian foot health brand with over 15 years of experience
• Trusted and sold in more than 20 countries worldwide
• Products designed using podiatry-led principles for everyday comfort and support
• Approved by the TGA in Australia and recognised by the NHS in the UK
• Helped millions of people manage common foot pain and fatigue
• Footlogics India is focused on building a strong and reliable presence in the Indian market

Footlogics India is part of this global journey and is focused on building a strong, trusted presence in the Indian market. You will play a key role in managing a globally recognised brand while contributing to its steady growth in India. We are a growing team that values care, practicality, and doing honest work that improves daily comfort.

Key Responsibilities

• Process online orders received through our website and marketplaces

• Coordinate with the warehouse team for picking, packing, and dispatch

• Track orders and ensure timely delivery to customers

• Answer customer calls, WhatsApp messages, and emails in a polite and helpful manner

• Resolve customer questions related to orders, delivery status, returns, or exchanges

• Update order details, customer information, and delivery status accurately

• Follow up on delayed or failed deliveries and close issues properly

• Maintain daily records of orders processed and customer interactions

Required Skills & Qualities

• Clear spoken and written communication in English and Hindi

• Basic computer knowledge (emails, spreadsheets, order dashboards)

• Good attention to detail and time management

• Calm and patient attitude while handling customers

• Ability to work independently from home when required

• Willingness to visit and work from the warehouse on assigned days

Experience & Education

• Previous experience in business operations, ecommerce orders management and customer service

 • Education: Graduate

Note: Incentive structure based on candidate.