Operations and Support Manager

Overview

The Operations and Support Manager manages systems and database administration and the help desk function. He/She focuses on strategic and policy development aspects that will have medium term consequences on the operation of the function and impact elements of organisation performance. He is responsible for overseeing the incident resolution and business continuity plans along with the database and systems administration. He focuses on setting goals and priorities, allocates accountability among staff, manages the career development of others, liaises with professional staff and other managers, advises the business on technology related issues and engages in medium-term planning.

Responsibilities

• Oversee incident resolution and business continuity plans along with database and systems administration.
• Set goals and priorities, allocate accountability among staff, and manage career development of team members.
• Liaise with pr...