Operations Assistant Manager | Content Mediation (Cebu Insular)

Position Summary

The Operations Assistant Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction

Overall Responsibilities

• Lead, manage and develop supervisors through interactions and motivation

  • Foster a culture of team spirit and hospitality

  • Highly visible and accessible to team via floor presence

  • Perform supervisor duties as required

  • Take care of administrative supervisor related functions

  • Effectively manage attendance/absenteeism

  • Attrition risk management (alert, communicate and mitigate any potential risk)

• Manage and deliver operational results in accordance with service delivery scorecard

• Recognize and advance Talent

• ...