Operations Assistant, Professional Learning Operations

Description

Essential duties/responsibilities:

Provide timely, friendly, flexible, and accurate service to colleagues requesting support in the

PLS Ops Support Salesforce queue.

Navigate multiple customer-related Salesforce objects independently, balancing on-time

resolutions (SLA of one business day) with need for data integrity.

Become a subject matter expert on CA’s PL business and data in Salesforce, translating

ambiguous requests for support into deliverables, asking clear follow-up questions as needed.

Work closely with PLS Operations departmental leadership to update key reports as needed.

Successfully manage high volumes of work during our back-to-school season.

Required Job Skills and Abilities:

You are a clear and efficient communicator, handling all correspondence with professionalism

and grace.

You are adept at communicating and coordinating with remote colleagues.

You are able to work independently and know when to seek guidance or clarity.

You excel at solving problems, and approach challenges with urgency and motivation.

Required Education and Experience:

A minimum of 1 year of experience in delivery and/or management of operational services and

support

Experience with Salesforce or a similar business system

Experience in working in a high-volume operations setting

Note: Candidates are willing to work in EST / US Shifts