Job Description
What will you be doing?
Supporting the commercial and research teams on customer projects to ensure seamless customer delivery Overseeing the efficient end to end process management of our global network of suppliers (project management teams, translation agencies, sample panels and monitoring teams) and hold them to established service levels Day-to-day project support and communication to internal teams, ensuring delivery of excellent customer service within agreed SLAs Responding to incoming queries in a ticketing system to help with questions on process, best practises and costs for client tests Identifying and resolve challenges and issues within the delivery operations process and keep instruction documents updated Support the operational smooth running of the company with some small but important admin functions You need to be this type of person:
Have a strong desire to help ...
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