Job Description
As Operations Associate you will support and improve day-to-day operational processes, manage relationships with key stakeholders, and help drive quality and efficiency across teams. This role is ideal for someone who enjoys problem-solving, communicating clearly, and taking ownership of complex workflows.
Responsibilities
Operational Management
Maintain accurate records and manage day-to-day operational tasks
Investigate and resolve issues, escalations, and payment or process exceptions
Communicate with stakeholders via phone, email, and chat to solve problems
Track team metrics and support daily workflow coverage
Create and update documentation, SOPs, and training materials
Help onboard and train new team members
Collaborate with other teams to improve processes and efficiency
Requirements
Fluent English (written and spoken)
Strong written and verbal communication skills
Experience in operations, support, or coordinating cross-functional workflo...
Responsibilities
Operational Management
Maintain accurate records and manage day-to-day operational tasks
Investigate and resolve issues, escalations, and payment or process exceptions
Communicate with stakeholders via phone, email, and chat to solve problems
Track team metrics and support daily workflow coverage
Create and update documentation, SOPs, and training materials
Help onboard and train new team members
Collaborate with other teams to improve processes and efficiency
Requirements
Fluent English (written and spoken)
Strong written and verbal communication skills
Experience in operations, support, or coordinating cross-functional workflo...
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