Operations Associate

As an Operations Associate, you will support and improve day-to-day operational processes, manage relationships with key stakeholders, and help drive quality and efficiency across teams. This role is ideal for someone who enjoys problem-solving, communicating clearly, and taking ownership of complex workflows. Shift-based role, 50 hours/ week. Monday - Friday between 6 AM and 9 PM PST and at least one weekend day. Exact shifts are assigned within this window.

Responsibilities

Operational Management

• Maintain accurate records and manage day-to-day operational tasks.
• Investigate and resolve issues, escalations, and payment or process exceptions.
• Communicate with stakeholders via phone, email, and chat to solve problems.
• Track team metrics and support daily workflow coverage.
• Create and update documentation, SOPs, and training materials.
• Help onboard and train new team members.
• Collaborate with other teams to impro...