Operations Associate

About the Role

The City Success mission is to deliver on our plan commitments while ensuring a healthy, well-balanced marketplace. The team manages the full P&L across our cities, drives pricing and marketplace levers, and executes strategic actions that guarantee great service for both riders and drivers. With a north star of sustainable growth and operational excellence, City Success ensures that demand and supply remain aligned so that the business can perform today, and thrive tomorrow.

Aligning with other teams for day-to-day executions, City Success provides the analytical rigor, strategic guidance, and marketplace stewardship needed to maintain reliable service quality and financial discipline. The team plays a central role in shaping how each city performs, ensuring we meet corporate expectations without compromising customer experience.

What You'll Do

• Steer Marketplace Performance: Own key pricing, supply, and demand levers to en...