Operations Associate

Overview

As Operations Associate you will support and improve day-to-day operational processes, manage relationships with key stakeholders, and help drive quality and efficiency across teams. This role is ideal for someone who enjoys problem-solving, communicating clearly, and taking ownership of complex workflows.

Responsibilities

• Operational Management
• Maintain accurate records and manage day-to-day operational tasks
• Investigate and resolve issues, escalations, and payment or process exceptions
• Communicate with stakeholders via phone, email, and chat to solve problems
• Track team metrics and support daily workflow coverage
• Create and update documentation, SOPs, and training materials
• Help onboard and train new team members
• Collaborate with other teams to improve processes and efficiency

Requirements

• Fluent English (written and spoken)
• Strong written a...