Operations Associate - Insurance Verification

We are looking for a detail-oriented Operations Associate to support our revenue and operations workflows by managing insurance verification and charge entry transactions. This role plays a critical part in ensuring accurate patient insurance data, correct coding, and timely transaction processing. The ideal candidate has hands-on experience with insurance verification, understands medical coding basics (including ICD codes), and is comfortable working in a fast-paced, process-driven environment. Key Responsibilities Perform insurance eligibility and benefits verification across payers prior to services Accurately enter charges and transactions into internal systems and billing platforms Review patient demographics, insurance details, and coverage information for accuracy Work with ICD codes and ensure correct mapping during charge entry and verification Identify discrepancies or missing information and coordinate with internal teams for resolution Maintain detailed documentation and logs for verifications and transactions completed Follow SOPs and compliance standards while handling sensitive patient and insurance data Meet daily productivity and accuracy benchmarks consistently Support night-shift operations and collaborate with U.S.-based teams as required Requirements Required Qualifications 13 years of experience in insurance verification, charge entry, or healthcare operations Working knowledge of ICD codes and basic medical billing terminology Experience handling insurance transactions, eligibility checks, and benefit verification Strong attention to detail with high accuracy in data entry Good written and verbal communication skills Preferred Qualifications Experience working with U.S. healthcare insurance payers Prior exposure to EHR, billing, or practice management systems Understanding of HIPAA and patient data confidentiality Experience working in remote or night-shift operations This role is ideal for someone who enjoys structured work, values accuracy, and wants to grow within healthcare operations while working closely with global teams. Location: Remote but should be based in Hyderabad Training Requirement: Initial 12 weeks of in-office training (mandatory) Working Hours: 4:00 PM IST 1:00 AM IST
Masters in Counseling/Psychology/Social Work/Mental Health

Counseling