Job Description

We're looking for Operations Associates!

Salary: INR 12,00,000 - 15,00,000 / year

Responsibilities

  • Contribute feedback to develop new content and refine the existing content library
  • Research escalated customer issues and provide customer-centric resolutions
  • Accessing multiple electronic systems and documenting steps taken, while efficiently and accurately completing the customer request
  • Participating in projects or process improvements to drive operational excellence
  • Meeting established goals for all performance metrics, including chat quality, productivity and schedule adherence, to provide an exceptional level of service to prospective and current customers

Eligibility

  • 1 year of experience
  • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

(*Note: This is a re...

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