Operations Backend Manager

Key Responsibilities Operations & Client Support *Ensure seamless functioning of services across multiple properties/centers, including vendor management, client support, and facility operations. * Deliver timely resolution of service requests and breakdowns raised by clients or internal teams. * Support workspace modifications and customization requests across departments to enhance client experience. Facility & Maintenance Oversight *Supervise maintenance activities including plumbing, electrical, HVAC, carpentry, and general repair work. *Conduct routine facility inspections to uphold safety, compliance, and quality standards. *Manage preventive maintenance schedules and ensure maximum uptime of critical infrastructure. Vendor & Procurement Management *Coordinate with external vendors (plumbers, electricians, carpenters, technicians) and monitor work quality and timelines. *Oversee procurement, ordering, and stock levels of maintenance materials and consumables. *Maintain complete documentation including vendor logs, AMC schedules, service reports, and Google sheet/excel-based trackers Service Excellence & Ticketing *Handle and track service-related tickets (backend); assign, follow up, and ensure closure within SLAs. *Drive operational efficiency by monitoring ticket resolution and capturing client feedback. Requirements Bachelor's degree in a relevant field with 10-14 years of experience in multi-property operations, hospitality management, or commercial real estate. Proven experience in leading teams and driving operational excellence. A natural passion for hospitality and a deep understanding of what creates an outstanding client experience. Strong financial acumen and experience with budget management and cost control. Excellent communication and interpersonal skills, with a track record of building strong client relationships.

10-12 years
Bachelor's degree in a relevant field with 10-14 years of experience in multi-property operations, hospitality management, or commercial real estate. Proven experience in leading teams and driving operational excellence. A natural passion for hospitality and a deep understanding of what creates an outstanding client experience. Strong financial acumen and experience with budget management and cost control. Excellent communication and interpersonal skills, with a track record of building strong client relationships.