Operations Chargeback Head

Are you ready to lead a team that drives operational excellence in dispute resolution and chargebacks?

We’re looking for an Operations Chargeback Head who can take ownership of critical back-office processes for both Issuing and Acquiring businesses. If you thrive in fast-paced environments and love finding smarter ways to work, this role is for you.

What You Will Do

• Oversee daily operations for Dispute Resolution and Chargebacks across all payment schemes.
• Ensure 95% on-time delivery within Service Level Agreements and maintain chargeback ratios within acceptable thresholds.
• Drive Chargeback Recovery performance to at least 95%.
• Lead and develop a high-performing team, fostering growth and accountability.
• Identify opportunities for cost reduction through process improvements and automation.
• Represent the team in operational requirement gatherings for new products and ...