Job Description

Overview

To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

Responsibilities

Job Responsibilities

  • Supervise/allocate tasks including reporting absences and overtime.
  • Plan and deploy resources to ensure customer and operational requirements are met
  • Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
  • Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
  • Maintain up-to-date manuals and documentation
  • Build and maintain relationships with customers and airport authorities
  • Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift...

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