Job Description

Key Responsibilities

Consumer Support & Issue Resolution

  • Diagnose issues, provide clear solutions, and follow up to ensure full resolution.

  • Process returns, replacements, claims, and product inquiries accurately and efficiently.

    • Product & Brand Guidance

  • Provide knowledgeable assistance on product use, features, and troubleshooting guidance to partners across LAM ecosystem

  • Capture consumer feedback and trends to share with internal teams (quality, marketing, product).

    • Case Management

  • Management of all interactions in the CRM system with accuracy and timeliness (SSFC)

  • Escalate complex cases to senior team members or cross-functional partners as needed.

    • Quality & Compliance

  • Ensure all company policies, service procedures, and compliance guidelines.

  • Maintain high service standards, including response times, customer satisfaction, and call quali...

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