Operations Coordinator

JOB SUMMARY

The Coordinator, COO Support, is a highly visible and critical role responsible for providing comprehensive, transversal support across the core operational areas of the company. This role acts as a central liaison and analytical engine for the COO, ensuring alignment, facilitating cross-functional projects, and driving operational excellence across all the supply chain areas such as Manufacturing, Quality, Logistics, Warehouse, procurement, Co-packers, projects, and Planning. The primary focus is to aggregate data, conduct performance analysis, and prepare strategic reports and presentations that enable the COO to make informed, data-driven decisions. The ideal candidate must have experience reviewing plant demands vs. inventory levels, and ability to keep up with fast-paced operational high-level analysis and manage ambiguity with excellence to achieve results across the multifunctional team.



RESPONSIBILITIES/DUTIES



Operational Performance Analysis & Reporting:

· Collect, compile, and analyze operational data and KPIs from all operational departments (e.g., OEE, Quality metrics, on-time delivery, inventory accuracy, procurement savings).

· Prepare weekly, monthly, and quarterly performance dashboards and reports for the COO, highlighting trends, risks, and opportunities.

· Develop and maintain analytical models to forecast operational outcomes and simulate various scenarios.

Cross-Functional Project Coordination:

· Support the COO in managing key cross-functional initiatives and projects aimed at improving efficiency, reducing costs, and enhancing quality across the supply chain.

· Facilitate regular meetings between departmental heads tracking action items, decisions, and progress against project timelines.

· Ensure effective communication and alignment between various operational functions.

Executive Support & Communication:

· Prepare high-quality presentations, briefing documents, and materials for internal executive meetings.

· Manage the COO's operational calendar, prioritizing key meetings and ensuring all necessary preparation and follow-up are complete.

· Draft and manage internal and external operational communications on behalf of the COO sometimes as part of the supportive team leadership.

Process Improvement & Standardization:

· Work with department leaders to document, standardize, and streamline operational processes across different functional areas.

· Identify and flag process bottlenecks or inconsistencies that require the COO's attention.

Budget and Resource Tracking:

· Assist the COO in monitoring the operational budget performance and tracking key capital expenditure projects.



WORK EXPERIENCE/KNOWLEDGE:

· 3 – 5 years’ work experience in Procurement

· Strong collaboration, communication, and influencing skills

· Strong analytical and project management skills

· Experience with various procurement tools (SAP, DocuSign, etc.)

· Proficient in Microsoft suite (Excel, Word, Outlook, etc.)

· Takes initiative to find ways to get better results, seeks and takes advantage of ideas, best practices and solutions



PERSONAL ATTRIBUTES REQUIRED:

· A team player; able to use strong communication, analytical and management skills

· Superior problem-solving skills and the ability to think outside the box

· Flexible and customer/client service oriented

· Strong negotiation skills

· Project management, organizational, and planning skills

· Ability to prioritize, multi-task, and be flexible in a fast-paced environment

· Excellent communication and influencing skills, confidence to interface with senior leaders in the business



BEHAVIORS REQUIRED

· Proactive and Self-Driven: Takes initiative, anticipates needs, and works effectively with minimal supervision.

· Cross-Functional Acumen: Possesses a solid understanding of integrated operational functions (supply chain, manufacturing, quality).

· Confidentiality and Professionalism: Utmost discretion in handling sensitive and confidential company information.

· Detail-Oriented: A meticulous approach to data analysis and reporting.



KEY SKILLS

· Exceptional Analytical and Quantitative Skills: Proven ability to collect, interpret, and present complex data clearly and concisely. Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data modeling) is required.

· Project Management & Organizational Skills: Highly organized with a strong ability to manage multiple priorities, timelines, and stakeholders simultaneously.

· Communication & Presentation Skills: Excellent written and verbal communication skills; ability to confidently present complex data and strategies to executive leadership.

· Software Proficiency: Experience with ERP systems as SAP, Business Intelligence tools as Power BI, and advanced knowledge of the Microsoft Office Suite.



FORMAL EDUCATION:

· Minimum of 3-5 years of progressive experience in a high-intensity operational, analytical, or project management role.

· Previous experience in a manufacturing, supply chain, or operations environment is essential.

· Experience supporting executive-level leadership is highly desirable.



WORKING CONDITIONS:

· Environment: Primarily an office-based role; requires high levels of concentration and attention to detail.

· Hours: Standard business hours are expected, but flexibility is required to accommodate project deadlines and executive support needs, occasionally involving work outside of typical hours.

· Travel: Minimal to moderate travel (up to 10-15%) may be required to visit manufacturing plants, warehouses, co-packer sites, or participate in off-site meetings.