Operations Coordinator

Operations Coordinator role at Alan

Join to apply for the Operations Coordinator role at Alan . Alan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We are building a vertically integrated health partner that unites insurance and smart healthcare delivery into one system, connecting all aspects of care to create the most member-centric healthcare experience.

We partner with 35K+ companies of all sizes, serving more than 950+ members, with ARR over 680M+. Our team of 700+ people operates across France, Spain, Belgium, and Canada. As an Operations Coordinator you will be part of an Ops team that delivers insurance and health services at scale, collaborating with Engineering, Product, Care and other teams.

• Run our Insurance or Health services processes — operate processes and act as Ops Runners
• Day-to-day follow-up and monitoring of operations
• Flag risks and opportunities and support prioritisation

In detail, your missions are

• Operating our processes : invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and via documentation)
• Defining and owning the best monitoring scheme to track volumes, efficiency, SLAs, risks and areas for improvement, with internal teams or service providers
• Supervising partnerships (e.g., teleconsultation, claim operators), participating in negotiations and ensuring business continuity
• Performing controls on daily operations to ensure correct decisions and identify training needs
• Escalating feedback and helping prioritise initiatives to improve processes and services

Continuous improvement (about 20–30% of time): work with product teams to automate processes, improve external communications, audit processes, and explore automation opportunities.

• Experience in operating processes and services , especially for companies in scale-up or industrial/logistics contexts
• Support functions experience (Customer Support, People Operations, etc.)
• Customer-facing experience (e.g., account manager or Customer Success communications)
• Event coordination experience

• Passionate about delivering and optimizing top-notch operations , hands-on with technical processes to make them clear and delightful
• Problem-solver with a dig-deep mindset focused on member and customer satisfaction
• Highly organized with strong attention to detail
• Strong written and verbal English and French (C1+), with empathy
• Independent work style in a fast-paced environment
• Adaptable with flexibility to changing situations
• Nice to have : experience in insurance or healthcare; some analytics skills to work with data

Based in France, Belgium or Spain

Our Run organisation consists of pools (3–7 runners) responsible for specific scopes such as Alan therapy , Claims , Fraud , and Set up . An Operations Coordinator may join a pool and shift scopes over time based on Alan’s needs and personal interests.

We are aiming to hire within the A2-B level range.

• Fair rewards with generous equity for permanent contracts
• Flexible office options including HQ, co-working hubs, or remote with equipment sponsorship
• Tools you need (MacBook Pro, peripherals, headphones)
• Flexible vacation policy and hours
• Comprehensive healthcare insurance for you and children; partial for partners depending on country
• Transport with commuter benefits
• Learning & Training opportunities with flexible training budgets
• Personal coaching from day one to support growth and alignment with Alan values
• Parental leave for all new parents

Important note : We hire people, not roles. If you’re excited but don’t check every box, we’d love to hear from you. Everyone should feel free to apply, as it can bring learnings or success.

If you identify as a woman: remember that applying is not limited to 100% requirements. This is a guide, not a checklist. We’ll be thrilled to receive your application!