Operations & Customer Experience Manager

Operations & Customer Experience Manager

We are looking for an Operations & Customer Experience Manager responsible for ensuring seamless service delivery, high client satisfaction, and operational efficiency across the business. This role exists to own end-to-end operations, customer support, and service quality.

You will be leading the Operations, Customer Service, and Processing teams to ensure clients are onboarded smoothly, issues are resolved quickly, and internal processes support business growth without compromising quality or control.

Job Descriptions:

Own end-to-end operational processes including client onboarding, deployment, processing, and support.

Lead and develop Ops, CS, Admin, and Processing teams to build a service-oriented culture with strong problem-solving discipline.

Ensure operational readiness for new clients, enterprise rollouts, and platform enhancements.

Drive high client satisfaction a...