Operations Customer Expert

Join our client's Gaming Support team and become part of an exciting journey in customer excellence. As a French-Speaking Operations Customer Expert, you will assist customers in resolving technical issues, account management queries, and product-related concerns, ensuring exceptional service and satisfaction.

Responsibilities:

• Provide customer support via phone, email, and chat.
• Deliver professional technical assistance for users of gaming consoles and account management issues.
• Support customers with payment queries and troubleshooting.
• Assist with the setup, synchronization, and installation of gaming software and devices.
• Guide customers through purchasing gaming products and provide tailored advice.
• Maintain high levels of customer satisfaction and issue resolution.

Requirements:

• Fluency (solid C2 to native) in French.
• B2 level proficiency in English.
• Gaming knowledge...