Operations & Customer Support Coordinator

Job Title: Operations & Customer Support Coordinator

Location: Remote

Start Date: Immediate

Job Type: Full-Time (40 hours per week)

Job Summary

We are seeking a highly organised Operations & Customer Support Coordinator to manage orders, customer communication, and production workflows for a fast-moving sports merchandise business. This role sits at the centre of customer service, supplier coordination, logistics, and internal operations — ensuring every order moves smoothly from purchase to delivery. You will liaise with club partners, overseas manufacturers, freight agents, and internal teams while also supporting marketing scheduling and day-to-day administration.

Key Responsibilities

Administrative & Marketing Support

• Assist the Director with day-to-day administrative tasks
• Coordinate local order fulfilment by managing tasks through Trello for on-site staff
• Maintain organised docum...