Operations Desk Controller

Operations Desk Controller  Location: Longwell GreenHours: Monday – Friday, 8:30am – 5:00pmSalary: £27,835 per annumBenefits: Free on-site parking   About the Role  We’re looking for an organised and proactive Operations Desk Controller to support our Service Department. You’ll coordinate engineers, schedule customer servicing, and ensure smooth, efficient operations. Excellent communication and organisation skills are essential.   Key Responsibilities  Schedule and coordinate all customer service jobs efficiently Allocate engineers and equipment to meet customer requirements and maximise resources Organise breakdown repairs and order parts, liaising with Sales and Parts Support teams Process monthly service jobs from audit reports Raise quotations following service visits when needed Quality-check service reports and job sheets for invoicing and budget tracking Produce Risk Assessments and Method Statements using company templates Ensure all SLAs and KPIs are met and maintain records ...