Job Description

Operations enablement Lead — Merchant care

📍 Location: On-site in our vibrant Barcelona HQ

At SumUp, we’re on a mission to empower small businesses around the world: helping them get paid, run their business and thrive.

We believe that everyone should be able to build a business they love and we’re creating simple, intuitive tools that make that possible.

Customer Support Operations is evolving towards a hybrid enablement model and we’re looking for a senior Enablement Lead to drive strategy, execution, and measurable impact across EU markets.

This role operates with high ownership and autonomy, partnering closely with senior stakeholders to embed enablement as a core performance lever.

💡 What you’ll do

  • Own and scale the EU hybrid enablement strategy, translating global standards into effective local execution.

  • Design and continuously improve standardized learning journey...

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