Job Description

Love your Mondays again!

Join the Future of Connectivity with Metronet!


Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don’t just build networks; we build communities.


Job Summary:


The Operations Engineer is a Subject Matter Expert (SME) in an associated area of the Network. This position primarily provides support for the operational network (NOC & call centers) but also interfaces with the engineering department and equipment vendors. The Engineer develops process and procedures for introduction of new equipment into the network, High level performance monitoring, and development of Tier 1 & Tier 2 capabilities. SME focus areas include IP & Routing, Voice, Video.


What we offer:

  • Competitive pay

  • Annual bonus opportunity

  • Annual merit increases

  • Affordable insurance (medical, dental, vision, etc.)

  • 401(k) company match up to 6%

  • Paid time off

  • Volunteer hours

  • Perks and discounts

  • Discounted Metronet service in our serviceable area

  • Opportunities for advancement

  • So much more!

    • What you will be doing:

  • Support and resolve of the most difficult or advanced network problems using expert level troubleshooting and analysis methods.

  • Produce and peer review MOPS for complex changes on the network.

  • Perform proactive monitoring, configuration management and fault resolution of complex problems.

  • Provide training, assistance, and support for the NOC.

  • Performs customer advocate duties while maintaining a positive and professional manner, especially during high stress situations.

  • Work in conjunction with internal technicians and external service providers/engineers to troubleshoot and resolve issues.

  • Contribute toward departmental and company goals and objectives.

  • All other duties as assigned

    • What you need for this position:

  • Bachelor’s degree or equivalent experience in telecommunications, electronics, or computer science

  • 5 years working in Network Operations, Engineering, or Field Service in the telecommunications industry

  • Successful candidate will have prior experience with one of the SME focus areas IP & Routing, Voice, Video, as well as a solid understanding of Ethernet & IP protocols.

  • Prior hands-on experience with EMS, NMS, ticketing systems, and other network tools is desirable.

  • Understanding of IP networking, TCP/IP protocols, Routing and Switching.

  • Experience with Nokia, Adtran, Calix, Cisco and/or Juniper equipment is desirable.

  • Must enjoy a dynamic a continually changing work environment and willingness to adapt to changes in priority and focus.

  • Willing to be on call and work maintenance window activity and or rotating shifts as needed.

  • Clear and concise verbal/written communications skills is essential

  • Deep knowledge of IP & Routing subject matter expert

  • Expert level knowledge of BGP, OSPF, MPLS, Carrier Ethernet, SD-WAN.

  • Technology and Equipment certifications are strongly desired.

  • Experience in dealing with LEC's and other carriers

    • Join us and find out what it means to love your career!


    At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.


    We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.


    Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.


    Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.


    Metronet is an Equal Opportunity Employer and a Veteran Friendly Employer.


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