Operations Engineer

The Technical Operations Engineer acts as a subject matter expert, owning root cause analysis, automation design, and resiliency improvements across core services. Core competencies include Advanced Troubleshooting (performing deep diagnostics across infrastructure, applications, and integrations), Root Cause & Postmortem Ownership (leading RCAs and implementing permanent fixes), Automation & Scripting Proficiency (building workflows or tools that eliminate recurring manual effort), Observability Architecture (designing meaningful dashboards, alerting strategies, and health checks), and Continuous Optimization (proactively identifying performance bottlenecks and resiliency gaps).

Success is measured by a visible reduction in incident recurrence, automation coverage of repetitive tasks (20–30%+), improved service uptime, and documented best practices that elevate lower support tiers.

NATURE OF WORK

• Work on shifting schedule (Morning & Mid, 12x4)...