Operations Engineering

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We are currently seeking an experienced professional to join our team in the role Operations Engineering

Seeking a highly skilled professional with working knowledge of the Power platform, extensive knowledge on design, database and Azure cloud platforms is a plus. Able to assist clients in implementing and maximizing the potential of the workflow automation solutions to meet their specific business needs; acting as a consultant to troubleshoot complex issues, train users, and ensure processes analysis is understood for solutions in HSBC.

• Analyze client process and to identify areas for improvement and potential opportunities for automation and improvements in process / workflow.
• Define project scope, and design optimal workflow solutions.
• Present technical solutions to stakeholders, explaining complex concepts in clear, understandable terms.
• Support business stakeholders鑫 in multiple time zones and work closely with internal US business partners, providing face‑to‑face troubleshooting support if something breaks.
• Maintain business continuity and provide confidentiality of information.
• Assess and articulate the impact of a change/incident of the Service/System.
• Provide expertise to help resolve production incidents.
• Regularly documents user guides, knowledge materials and the business impacts/benefits.

Candidate should have a good communication and written skill in English to be able to communicate with the global Colleagues on a needed basis with over an Advanced C1 level of English

• Proven experience of Over 5 Years with Power platform, including advanced knowledge of data techniques, workflow design, Automation, and system administration.
• Has 7+ years working knowledge of the .net, Win, Database and Cloud (Azure / Multi-cloud) and able to apply the same in day‑to‑day job.
• Capability to assess and articulate the impact of a change/incident of the Service/System.
• Provides expertise to help resolve production incidents.
• Regularly documents user guides, knowledge materials and the business impacts/benefits.

• Any Business Process Management tools / Technologies
• PowerApps, Power Automate Desktop, Power BI
• Cloud Experience (Azure / Multi-cloud)
• Workflow Process Automation tools
• Knowledge about AI (AI Builder / Relevant cloud tools)
• Business Needs Advocate
• Project Manager
• Agile Deliver Elasticity

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well‑being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees dicho, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.