Operations Excellence Assistant Manager

About SalesWorks

SalesWorks has been a leading force in face-to-face marketing, customer acquisition, and fundraising since 1995. With operations across multiple markets, we partner with global and local brands to deliver consistent, high-quality outcomes through strong people, processes, and performance. As the business continues to scale, operational discipline, accuracy, and continuous improvement are critical to sustaining service excellence across markets.

The Role

The Operational Excellence Assistant Manager is responsible for driving and safeguarding operational excellence across the organisation. This role focuses on monitoring and auditing business processes, ensuring compliance, investigating incidents, managing escalations, and strengthening knowledge management practices. Working closely with cross-functional teams, the role supports continuous improvement initiatives, regional project execution, and data-driven decision-making to enhance serv...