Operations Excellence Consultant

The Operations Excellence Consultant will focus on Internal Opportunities (same process) and bottom-up initiatives (Kaizen) assigned per functions.

Project / Service Delivery

• Responsible for executing the tasks assigned by the project manager which generally entail: conducting process discovery & walkthrough sessions for operational and/or support processes.
• Gathering adequate information and data to support the project objectives.
• Validating information and data used for developing project deliverables.
• Identifying process and/or performance gaps and opportunities.
• Quantifying impact of process gaps and/or performance misses and continuous improvement opportunities.
• Developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc. supporting the business process owners in deploying the agreed recommendations.
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