Operations Executive

We’re Hiring! Join a Purpose-Driven Team

At iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive.

We are seeking dedicated and results-driven Executive - Operations capable of managing complex and confidential tasks with precision, while also ensuring the smooth execution of day-to-day operations.

Key Responsibilities:

A. Operations Management (65%)

1.Program & Service Operations

• Oversee daily operations to ensure the smooth delivery of all services, including counselling, support and wellness programs.
• Establish and track key performance metrics (KPIs) for service effectiveness, user outcomes, and resource utilization.

2.Cross-Functional Coordination & Vendor Management

• Coordinate with therapists, mental health advisors, and support functions to ensure seamless service delivery.
• Work closely with external partners, including vendors, consultants, government agencies, to enhance initiatives.
• Ensure contract management processes align with budgetary and operational needs.

3.Compliance, Safety, & Risk Management

• Ensure compliance with ethical guidelines, terms & conditions/policies and data protection laws.
• Monitor and mitigate operational risks, including client safety concerns, data security, and crisis management preparedness.

B. Data Management (35%)

4.Client & Program Data Oversight

• Oversee data collection, storage, and analysis related to user case outcomes, program effectiveness, and service accessibility.
• Ensure the accuracy and security of user records, case files, and treatment plans in compliance with legal and ethical standards.
• Develop and maintain a structured data governance framework for managing sensitive client information.

5.Performance Analytics & Reporting

• Analyze operational data to identify trends in user engagement, success rates, and service demand.
• Generate reports and dashboards to support decision-making for program improvements and strategic planning.
• Use data insights to optimize resource allocation, improve service reach, and enhance mental health intervention strategies.

6.Collaboration for Data-Driven Decision Making

• Work with counsellors, mental health advisors and leadership teams to use data insights in treatment planning and service development.
• Ensure data-sharing processes are efficient, secure, and aligned with best practices for mental health organization.
• Support grant applications and funding proposals by providing impact data on service effectiveness and outreach.

Requirements:

• 4-6 years in operations management, data analytics, and executive support, preferably in healthcare/mental health/ any service based sector.
• Expertise in service operations, telehealth, EHR management, and regulatory compliance.
• Strong data analysis, workflow optimization, and automation skills to enhance efficiency and patient outcomes.
• Excellent leadership, communication, and problem-solving abilities in fast-paced environments.
• High level of integrity, discretion, and accountability in handling confidential data.
• Proficiency in Microsoft Office, data tools (Power BI, Tableau, SQL), and project management software.
• Proactive, adaptable, and solutions-focused with a strong sense of ownership.

Why Join Us:

• Opportunity to work in a dynamic and innovative environment.
• Competitive salary and benefits package.
• Room for growth and professional development.
• Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.

If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all.