Operations Executive (chat Process)

Job description Title Operations Executive Chat Process Business Unit Business Support Service BSS Reporting To Team Leader Team Manager Job Type Work from office Location Panjim Goa Required Skills A good grasp on English with excellent communication skills An intermediate level of computer literacy with proficiency in MS Office applications email drafting and report writing A minimum typing speed of 40 wpm with 100 accuracy Should be an effective team contributor with good interpersonal skills Should be able to prioritize and manage their time as required Analytical approach to work and attention to detail and accuracy Duties Responsibilities Engage with customers via live chat to provide prompt and accurate assistance addressing queries resolving issues and ensuring a positive customer experience Amend customer bookings in accordance with their requests ensuring accuracy and adherence to company policies and procedures Id...