Job Description

About the Role

:
  • The Executive/Sr. Executive - Operation will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance.
  • The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

    • Job Responsibilities:

  • Coordinate with clients and maintain strong relationships to ensure service excellence and retention
  • Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution
  • Validate and generate data, plans, and reports using the iCABS system
  • Handle billing, invoice submissions, revisions, and credit note (CN) maintenance
  • Follow up on POs, service contracts, legal agreements, and contract renewals
  • Oversee office admin...

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