Job Description

About the Role

:
  • The Executive/Sr. Executive - Operation will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance.
  • The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

    • Job Responsibilities:

  • Coordinate with clients and maintain strong relationships to ensure service excellence and retention
  • Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution
  • Validate and generate data, plans, and reports using the iCABS system
  • Handle billing, invoice submissions, revisions, and credit note (CN) maintenance
  • Follow up on POs, service contracts, legal agreements, and contract renewals
  • Oversee office administration, statutory compliance, attendance, and petty cash management
  • Manage vehicle maintenance and GPS tracking
  • Supervise the service team and ensure smooth operation of the service centre
  • Maintain inventory records, including battery stock

    • Key Result Areas:

  • Client Relationship Management
  • Service Planning & Execution
  • System & Data Management
  • Billing & Documentation

    • Competencies (Skills essential to the role):

  • Client Service Orientation
  • Effective communication skills
  • Time Management

    • Educational Qualification / Other Requirement:

  • Any Graduate
  • 5 - 10 Years required

    • Role Type / Key working relationships:

  • Individual Contributor
  • Internal team
  • External stakeholders

    • Benefits

    What can you expect from Rentokil Initial Hygiene ?

  • Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
  • Service
  • Relationships
  • Teamwork
  • Responsibility

    • DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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