Operations Executive

The Role:

Key Responsibilities :

• Manage inbound and outbound user calls to assist with platform navigation and session bookings.
• Coordinate session availability with guides and send timely reminders
• Follow up with users to support conversions and address questions.
• Ensure timely attendance and assist if any session-related issues arise.
• Maintain clear documentation using Google Sheets and internal trackers
• Keep all logs and reports updated, and prepare daily records
• Collect and organize post-session feedback from users
• Communicate effectively in both English and Hindi with empathy and clarity

Ideal Profile:

Requirements

• Bachelor’s degree in any discipline (Psychology, Humanities, or Communication is a plus)
• Strong verbal and written communication skills in English and Hindi
• Confident on phone/video calls, calm ...